Our maintenance team, Respa, ensures the security of our online service and provides technical support to our customers.
Maintenance is essential for a web service
For many companies and organizations, their website is their primary showcase—the first place their target audiences go to find information. It’s not enough to simply create a new website with clear design and a solid user experience—the site must remain functional even after it goes live. It is important that online services operate quickly and that information security is continuously maintained.
Our maintenance team, Respa, ensures that our clients’ websites, online stores, and applications are always reliable, secure, and fast. We also actively monitor industry trends and keep our clients up to date on changes in the IT sector. Read our Respa team leader Sam’s thoughts on Respa’s operations in this blog post.
We’re also happy to take on the maintenance of existing web services. Read more about our free audit and the process of migrating a web service.
Ongoing maintenance ensures the security and reliability of your website
Our Respa team handles the maintenance, user support, and further development of our web services. The web services we maintain are actively updated. We ensure that the latest versions of WordPress, plugins, and other technologies are in use. This enables a fast, secure, and reliable online service.
Our maintenance services include the following:
- WordPress-optimized cloud server
- Version updates for the website’s content management system and its plugins
- Security monitoring
- On-call support for technical issues
- Backups with 30-day version history
- DNS service and domain-related tasks
- SSL encryption (HTTPS) for traffic
Technical support to assist customers
Our customer service is based on long-term cooperation. We aim to provide personalized service and be a trusted partner in the industry.
Through our customer service, we provide user support for the websites, applications, and online stores we maintain. We also advise on contractual matters and questions related to further development. If the development need is minor, we can discuss it via email or phone. If necessary—and we’re happy to do so—we’ll also sit down to discuss more comprehensive changes and updates to online services.
We use a ticketing system that provides each of our customers with their own personal service portal. In addition to the portal, you can reach our customer service on weekdays from 9 a.m. to 4 p.m. by emailing respa@gworks.fi or calling 044 984 7888.
Server infrastructure optimized for WordPress
The online services we maintain are hosted on the Google Cloud Platform in a data center in Hamina, Finland. All server software and operating systems are updated regularly. The servers are equipped with appropriate firewalls and utilize a global content delivery network: even though the server is physically located in Finland, the content delivery network allows us to serve the web service’s files to users from the nearest location. This speeds up the web service’s performance.
It is important that the web service runs quickly for the user. The servers we provide are WordPress-optimized and high-performance. A fast-running web service also improves the service’s search engine visibility.
Further development will follow the long-term plan
“Once a new website is launched, that’s when its life really begins.” This is a common saying in the industry, and it’s absolutely true. Website maintenance and ongoing development play a significant role in G-Works’ operations.
In addition to the vital maintenance of websites, we actively carry out various ongoing development projects for our clients’ existing sites or, for example, build new campaign websites. The further development model can be tailored to the client’s preferences.
Further development can be project-based or ongoing. Many of our clients have specific monthly hour allocations, within which we carry out further development work in accordance with a long-term plan. We are able to offer these minor development hours at a lower rate than our standard hourly rate.
What our clients say
Service requests are often addressed within a few hours, and requests are usually fulfilled on the same day. We have been very satisfied with our collaboration. Few companies are able to offer a customer experience like this.
Scanfil Oyj
Pasi HiedanpääHead of Investor Relations and Communications
We began working with G-Works in the spring of 2022 on the HJK website, at which time the site was refactored and transferred to them. We have received professional service from G-Works, and the website’s reliability has reached a commendable level thanks to the project and ongoing development. The collaboration has gone very smoothly, and it’s a pleasure to work with people we know. We warmly recommend working with G-Works.
G-Works Oy
Jupe VäreAd producer
Our website portfolio, designed in line with our revamped brand, was quite extensive. However, from the very beginning, the project proceeded as planned under G-Works’ leadership, and the end result met our expectations. We have been satisfied with the service, support, and responsiveness we received from G-Works.
Ahola Transport Oyj
Jimmy AholaMarketing Manager
We began working with G-Works in 2015, and the collaboration has gone very well from the start. The work has always looked great, and the service has been fast, flexible, and professional. Communication has been transparent, and it has been easy and pleasant to work with the familiar team members.
We warmly recommend G-Works to anyone looking for a reliable and professional partner for a website project.
ETS Nord As
Ida LeeMarketing Manager
We have been working with G-Works for several years now. Our collaboration is smooth and flexible, and the agreed-upon work is completed quickly. G-Works actively makes suggestions for improvements to enhance our service. Through our collaboration with G-Works, we have improved the accessibility and usability of our online services year after year. These results are also reflected in our customer satisfaction surveys.
Celia Accessibility Library
Minna KatelaEducational Informatics Specialist
Service requests are often addressed within a few hours, and requests are usually fulfilled on the same day. We have been very satisfied with our collaboration. Few companies are able to offer a customer experience like this.
Scanfil Oyj
Pasi HiedanpääHead of Investor Relations and Communications
We began working with G-Works in the spring of 2022 on the HJK website, at which time the site was refactored and transferred to them. We have received professional service from G-Works, and the website’s reliability has reached a commendable level thanks to the project and ongoing development. The collaboration has gone very smoothly, and it’s a pleasure to work with people we know. We warmly recommend working with G-Works.
G-Works Oy
Jupe VäreAd producer
Our website portfolio, designed in line with our revamped brand, was quite extensive. However, from the very beginning, the project proceeded as planned under G-Works’ leadership, and the end result met our expectations. We have been satisfied with the service, support, and responsiveness we received from G-Works.
Ahola Transport Oyj
Jimmy AholaMarketing Manager
We began working with G-Works in 2015, and the collaboration has gone very well from the start. The work has always looked great, and the service has been fast, flexible, and professional. Communication has been transparent, and it has been easy and pleasant to work with the familiar team members.
We warmly recommend G-Works to anyone looking for a reliable and professional partner for a website project.
ETS Nord As
Ida LeeMarketing Manager
We have been working with G-Works for several years now. Our collaboration is smooth and flexible, and the agreed-upon work is completed quickly. G-Works actively makes suggestions for improvements to enhance our service. Through our collaboration with G-Works, we have improved the accessibility and usability of our online services year after year. These results are also reflected in our customer satisfaction surveys.
Celia Accessibility Library
Minna KatelaEducational Informatics Specialist
Looking for a new administrator?
We’re happy to help with the maintenance of your website, online store, or system. Before providing a final maintenance proposal, we’ll conduct a free technical audit of your online service. Learn more about website audits.
You can reach us using the form or the contact details below.
+358 44 984 7888
hello@gworks.fi
We offer a free audit of your current website. Click the link below to learn more!
